Return & Refund Policy
Return Eligibility
We understand that sometimes a product may not meet your expectations. That’s why we allow returns within 7 days of delivery. To be eligible for a return, the item must be unused, unwashed, and in its original condition. All tags and packaging must remain intact as received. If the product shows any signs of wear, damage, or alteration, the return request may not be accepted. Our goal is to ensure a fair and smooth return process for everyone.
Products Not Eligible for Return
Certain items cannot be returned due to hygiene and customization reasons. Custom stitched pieces, worn items, sale/discounted products, and accessories are not eligible for return unless they are received in damaged or defective condition. Please make sure to review product details and sizing before placing your order to avoid avoidable return issues.
Exchange Policy
If you need a different size or variant of the same product, we offer an easy exchange option. To request an exchange, the original product must meet the return eligibility criteria. If the requested size is unavailable, we may provide store credit or a refund, depending on stock availability. Our aim is to ensure you get the right fit and a smooth shopping experience.
Refund Process
Once we receive the returned product, it will go through a simple quality check to confirm its unused condition. After approval, your refund will be processed within 3–7 working days to the same payment method used while placing the order. Please note that shipping charges (if applied) are non-refundable. We work to keep the refund process transparent and hassle-free.
Damaged or Wrong Product Received
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 24 hours of delivery. To process such claims, we require a clear unboxing video and product images as proof. After verification, we will arrange a replacement or refund at no extra charge. Your satisfaction is our priority.